We ship orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
We ship to the United States as well as internationally (currently Australia, Canada, New Zealand & United Kingdom). However, due to the security reasons, we cannot ship to P.O. boxes or military bases.
We ship orders overseas by a third party mail service. After your order is processed by our facility we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. You will be provided with a tracking number so you can follow along with your order
We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email. You can often check your tracking at https://cartup.com/apps/trackorder as well.
You should see tracking events within 48-72 hours after you have received the tracking number. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Please note that the tracking information will be displayed 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please try again later.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged extra fees for the final delivery or the import tax, probably due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. Step 2
If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed. Step 3
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
You are covered by our 60 Day guarantee.
So if the product doesn't work, we'll help you send it back to us to get it fixed.
If any product is faulty, you are protected under the CartUp Warranty.
1) Assuming the product is still in warranty and was not physically damaged, you can return it to CartUp and we will repair it, or give you an equivalent replacement product.
2) All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
3) Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to CartUp. In the case of sending back repaired or replacement items, CartUp pays the return shipping cost back to you.