Return Policy

●  Customers need to raise a return request on the Cartup app or website within 7 days counting from the delivery date, if the product is damaged, defective, incorrect or incomplete at the time of delivery.

●  For Electrical devices (like computer & accessories, appliances & mobile phones etc.) related issues that arise after usage or beyond return window, the brand warranty may apply. To address these issues under the brand warranty, please contact us.

●  Customers must return the purchased items via the same packaging/box keeping the product in its original form without any sort of damage. For returning any product, it must be returned with a shipping label & any other tags attached with that item.
 

●  Returned product must be unused, un-burnt, unworn, unwashed & without any flaws. Fashion wear can still be considered unworn as you can try to check if it fits or not but to an extent.

●  The product must include the original tags, user manual, warranty cards, freebies and accessories.

●  For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Note: If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

* If your return request has been rejected, the item will be delivered back to you as a regular delivery timeline. Items will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Non-Returnable Items:

Refund Policy:

Processing Time
Processing time of your refund depends on the type of refund and the payment method you used.
The refund period / process starts when Cartup has processed your refund according to your refund type.

Refund Scope
Refunds cover the item price and shipping fee.

Refund Types:

Refund from Returns
Processed once the item is returned to the warehouse and quality check is successfully completed.

Refund from Cancellations
Automatically triggered upon successful cancellation.

Refund from Failed Deliveries
Begins when the item reaches to the warehouse; may vary based on the shipping location.

Cartup will process your refund according to the following refund types as stated below:

Note:

1. Maximum refund timeline excludes weekends and public holidays.

2. Vouchers will be sent to the customer registered email ID on Cartup and can be redeemed against the same email ID.

3. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

4. In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.

5. The voucher refund method will not be eligible for any modification.

6. bKash / Upay / Nagad Mobile Wallet, bank deposit, the account must be active, the amount will be refunded to the same mobile or bank account details which you inserted at the time of payment.